Quality strategies

The Learning and Research Resources Centre (CRAI) bases its strategy and quality policy on the development of a strategic plan, with its mission statement, and the values and vision it has as its own; the application of process management as a work methodology, and also in the development of a regulatory framework that includes basic regulations and operating standards for its services.



Strategic Plan «Essentia2029» (Catalan) New model of CRAI library (Catalan) CRAI process map (Catalan)

Service charter (Catalan) CRAI Sustainability Plan The CRAI in figures (Catalan) Results of the assessment surveys (Catalan)