Service charter of the University of Barcelona CRAI
Service charter of the University of Barcelona CRAI
The University of Barcelona Learning and Research Resources Centre (CRAI) integrates library services and a range of specific support services for teaching and research. The CRAI’s service charter embodies its commitment to the quality and continuous improvement of all the services and activities it offers to users.
Our commitments to quality
1. To attend the user 24 hours a day, 7 days a week, with personal or virtual personal attention
2. To provide access to electronic information resources
3. To offer a document lending service that facilitates the consultation of the CRAI’s bibliographic funds outside their premises
4. To offer training sessions to help users acquire the knowledge and skills they need to identify, locate and use information resources
To have access to library spaces and equipment designed to support private and group activities, with ample opening hours according to the availability of each center
To have access to the information resources necessary for learning, teaching and research
To receive information and advice according to the needs of students, teachers and researchers, through the services offered
To receive training in information retrieval skills
To be assured confidentiality of personal data in compliance with the Data Protection Act
To submit suggestions for improvements and register complaints
To respect the equipment, facilities and spaces and use these exclusively for their designated purposes
To follow the instructions of the library staff and respect the rules that regulate the different services of the CRAI libraries and identify themselves as users of the University when the persons designated for this purpose require it
To abstain from behavior that infringes the rights of other users
When making use of digital resources, do not commercialize, modify, alter, transform, translate or create derivative works and/or based on materials included in each collection, nor make any other use that infringes copyright laws
To look after personal belongings, the loss, theft or damage of which the UB CRAI cannot be held responsible for
To be able to show the validated UB card or with the credentials of the University to make use of the services that require it. This card and credentials are personal and non-transferable
Communication and participation mechanisms
Suggestions, complaints and acknowledgements intended to improve CRAI library services may be written and submitted to: